November 18, 2005

To Our Valued Customers:

You may be aware of the recent attention given to the XCP content protection software included on some SONY BMG CDs. This software was provided to us by a third-party vendor, First4Internet. Discussion has centered on security concerns raised about the use of CDs containing this software.

We share the concerns of consumers regarding these discs, and we are instituting a mail-in program that will allow consumers to exchange any CD with XCP software for the same CD without copy protection and receive MP3 files of the same title. We also have asked our retail partners to remove all unsold CDs with XCP software from their store shelves and inventory. Please click here for exchange program details.

We deeply regret any inconvenience this may cause our customers and we are committed to making this situation right. It is important to note that the issues regarding these discs exist only when they are played on computers, not on conventional, non-computer-based CD and/or DVD players.

Our new initiatives follow the measures we have already taken, including the voluntary suspension of the manufacture of CDs with the XCP software. In addition, to address security concerns, we provided to major software and anti-virus companies a software update, which also may be downloaded at We will shortly provide a simplified and secure procedure to uninstall the XCP software if it resides on your computer.

Ultimately, the experience of consumers is our primary concern, and our goal is to help bring our artists' music to as broad an audience as possible. Going forward, we will continue to identify new ways to meet demands for flexibility in how you and other consumers listen to music.

Please click here for an FAQ on this topic.


these are the cd's on the list:

A Static Lullaby - Faso Latido
Acceptance - Phantoms
Amerie - Touch
Art Blakey - Drum Suit
The Bad Plus - Suspicious Activity?
Bette Midler - Sings the Peggy Lee Songbook
Billy Holiday - The Great American Songbook
Bob Brookmeyer - Bob Brookmeyer & Friends
Buddy Jewell - Times Like These
Burt Bacharach - At This Time
Celine Dion - On Ne Change Pas
Chayanne - Cautivo
Chris Botti - To Love Again
The Coral - The Invisible Invasion
Cyndi Lauper - The Body Acoustic
The Dead 60's - The Dead 60's
Deniece Williams - This Is Niecy
Dextor Gordon - Manhattan Symphonie
Dion - The Essential Dion
Earl Scruggs - I Saw The Light With Some Help From My Friends
Elkland - Golden
Emma Roberts - Unfabulous And More: Emma Roberts
Flatt & Scruggs - Foggy Mountain Jamboree
Frank Sinatra - The Great American Songbook
G3 - Live In Tokyo
George Jones - My Very Special Guests
Gerry Mulligan - Jeru
Horace Silver - Silver's Blue
Jane Monheit - The Season
Jon Randall - Walking Among The Living
Life Of Agony - Broken Valley
Louis Armstrong - The Great American Songbook
Mary Mary - Mary Mary
Montgomery Gentry - Something To Be Proud Of: The Best of 1999-2005
Natasha Bedingfield - Unwritten
Neil Diamond - 12 Songs
Nivea - Complicated
Our Lady Peace - Healthy In Paranoid Times
Patty Loveless - Dreamin' My Dreams
Pete Seeger - The Essential Pete Seeger
Ray Charles - Friendship
Rosanne Cash - Interiors
Rosanne Cash - King's Record Shop
Rosanne Cash - Seven Year Ache
Shel Silverstein - The Best Of Shel Silverstein
Shelly Fairchild - Ride
Susie Suh - Susie Suh
Switchfoot - Nothing Is Sound
Teena Marie - Robbery
Trey Anastasio - Shine
Van Zant - Get Right With The Man
Vivian Green - Vivian